Have I paid?
If you’ve received the email saying payment confirmation you’re good to go! We’ll send you the tracking number in a maximum 36 hours after that point.
If you’ve received all of our emails but you haven’t received one saying ‘payment confirmation’ then the payment hasn’t gone through. Please contact us and we will get it resolved for you.
I have not received my order confirmation?
If you haven’t received an order confirmation email, firstly check your spam mail.
If you still can’t see it, most likely the email address you entered was invalid. Please recreate your order and check the email address and shipping address carefully.
With the rise of counterfeit and non-effective products rising in our market, it’s common practice to see proofs validations of products that you are buying. Rightfully so right. We have to paid to get our products tested for their authenticity. If you require a specific test result then please go ahead and get in contact with us via the contact us section on the FAQ page!
Due to previously dealing with sites copying (stealing our lab results) documentation this is provided upon request only and isn’t freely available.
I cannot see how to pay?
Once your order is placed we’ll send you a confirmation email, asking you to confirm the order. Once this is done we will email you with payment details.
Shipping times vary between 8-12 days for all USA states. Over holiday period again it can slow down, all information can be seen via the tracking code provided up to 60 hours after payment is received.
Where is it sent from?
We have various shipping distribution centers across Europe all locations are sent tracked and signed for.
The tracking links are sent to you via an automated email when they are loaded onto the system.
PLEASE remember that we send them before they are active so if it says tracking number not reconsigned give it a few hours and it should be working.
The Billing name is completely discreet and nothing to do with the products.
Sent in discreet packaging. Please retain your order info and tracking emails as sometimes larger orders are sent across multiple packages.
We accept all credit cards via our secure known gateway. We also support bitcoin for payment.
All packaging is discreet and has no mention of the contents.
How do I know this is not a scam?
Well you don’t! But we are legitimate. My advice would be place a small order if your concerned in anyway. Your card company will back the purchase and we also guarantee you get the product or your money back. All payments are also taken via a known payment vendor to give you piece of mind and control over your money!
So if nothing arrives. Just message us and we will refund you no issues at all.
Or if you have any other concerns please just message us as we are here to help!
We cannot accept used items back. We can refund if the item does not arrive.
Will my package need to be signed for?
Yes, everything at the end point needs a signature so we can see it’s arrived.
What happens if my order does not arrive?
Not to worry, contact us. We will look at your tracking number if there is an issue we can reship or refund you.
When will I get my tracking number?
You will get your tracking number in a maximum of 48 hours after you ship. Most of the time it’s within 24-48 hours.
We do not ship at the weekends, so orders made between Friday PM and Sunday PM will be dispatched Monday AM.
Can we do next day shipping?
No. Sadly not there is no way of upgrading its one standard service we use.